Orders & Products
Which sizes do you offer?

Sizes vary depending on the designer or brand.
You can find a detailed size guide on each product page. If you’re unsure, feel free to contact us — we’re happy to help with measurements.

Are the products authentic Korean brands?

Yes. All items come directly from Korean designers, manufacturers, or verified suppliers. We carefully curate every collection to ensure authenticity and quality.

Will items be restocked?

Some items are restocked, while others are limited drops. For sold-out items, you can click “Notify Me” on the product page when available.

Which countries do you ship to?

We currently ship to Germany and most EU countries. More regions will be added soon.

How long does shipping take?

Delivery times vary by stock location:

  • Items stocked in Europe: 2–5 business days

  • Items shipped from Korea: 7–14 business days (approx.)

Exact delivery estimates are shown on each product page.

How much is shipping?

Shipping fees vary depending on your location and will be displayed at checkout.
Orders over a certain amount may qualify for free shipping (see our Shipping page for details).

Will I have to pay customs fees?

For orders delivered within the EU, no additional customs duties apply.
If you are ordering from outside the EU, local customs charges may apply.

Can I return my order?

Yes. You can return unworn and unused items within 14 days of receiving your order.
Please refer to our Return Policy page for full details.

How do I start a return?

Contact our customer service at [your email] with your order number. We will guide you through the process and send return instructions.

Are returns free?

Return shipping costs vary depending on the reason for return and your location.
If the item arrived faulty or incorrect, we will cover the return cost.

Can I exchange an item?

Exchanges depend on availability. Please contact us to check if your desired size or color is in stock.

Which payment methods do you accept?

We accept:

  • Credit / Debit Cards (Visa, MasterCard, AMEX)

  • PayPal

  • Other regional payment methods may be added soon

All payments are processed securely.

Is my payment information safe?

Absolutely. Payments are handled through certified, encrypted payment gateways.
Your card information is never stored on our servers.

Do I need an account to place an order?

No — you can check out as a guest.
However, creating an account lets you:

  • track orders easily

  • save favorites and addresses

  • view order history

Where can I view my order status?

Log in to your account → My Account → Orders

You will also receive email updates after placing an order.

How do I care for the clothes?

Each garment includes a care label with recommended washing instructions.
For delicate fabrics, we suggest hand washing or using a gentle cycle.

Do you offer sustainability information?

Whenever available from the brands, we include fabric details, certifications, and production notes on the product page.

How can I reach customer service?

Email us anytime at [your email].
We respond within 24–48 hours on business days. Find our contact here

Do you have a physical store?

Not yet. Sch.K is currently online-only, with curated selections from Europe and Korea.

What makes Sch.K different?

We bring the finest Korean design to Europe — carefully curated, minimal, modern, and accessible.
We offer a fresh selection beyond mainstream fashion, focusing on quality and individuality.

Read more About Us

You couldn’t find the answer you were looking for? Contact us here.

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