Refund & Returns Policy

(Widerrufsbelehrung und Rückgabebedingungen)**

1. Right of Withdrawal (Widerrufsrecht)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the goods.

If your order contains multiple items delivered separately, the 14-day period begins upon receipt of the last item.

How to Exercise Your Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., by email or post).

Contact for Withdrawal:
Sch.K (Inhaberin: Jinyoung Yun)
[Legal Address]
Email: info@schkshop.com
Phone (optional): [Phone Number]

You may use the model withdrawal form provided at the end of this page, but it is not mandatory.

2. Effects of Withdrawal (Folgen des Widerrufs)

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (but excluding additional costs resulting from choosing a more expensive delivery method).

Reimbursement will be made without undue delay and no later than 14 days after we are informed of your withdrawal.

We will use the same means of payment you used for the original transaction unless expressly agreed otherwise. You will not incur any fees because of the refund.

We may withhold reimbursement until we have received the goods back or you have supplied proof of sending the goods back — whichever occurs first.

3. Returning Goods (Rücksendung der Waren)

You must send back or return the goods to us without undue delay and no later than 14 days from the day you informed us of the withdrawal.

The return deadline is met if you dispatch the goods before the 14-day period expires.

Return address:
[Your Company Name / Returns Department]
[Returns Address]

4. Cost of Returns (Kosten der Rücksendung)

Unless a free return is explicitly offered on our website:

• You bear the direct cost of returning the goods.

• If the goods cannot be returned by normal postal means due to their nature, we will inform you of the return cost in advance.

5. Condition of Returned Items & Diminished Value (Wertersatz)

You must handle the goods only as necessary to test their nature, characteristics, and functioning — as you would in a store.

To avoid deductions from your refund:

Items must be:

• unworn

• unused

• undamaged

• with all original tags attached

• with original packaging (if applicable)

If the value of the goods has been diminished due to unnecessary handling, we may deduct the diminished value from the refund.

6. Goods Excluded from Withdrawal (Ausschluss des Widerrufs)

The right of withdrawal does not apply to:

• Goods made to the consumer’s specifications or clearly personalized

• Sealed goods that are not suitable for return for health or hygiene reasons and were unsealed after delivery (e.g., underwear, swimwear, cosmetics)

• Goods that are inseparably mixed with other items after delivery

Digital goods, perishable goods, hazardous materials, and similar items are not offered in this shop and therefore not applicable unless explicitly stated.

7. Refund Processing (Rückerstattungen)

Once your return is received and inspected, we will notify you by email whether your refund is approved.

If approved, your refund will be processed within a few days and credited to your original method of payment.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your card provider — some processing delays occur.

3. Contact your bank — transfers can take time.

If you’ve done all this and still have not received your refund, please contact us at:
[Your Email]

8. Exchanges (Umtausch)

We replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact us at [Your Email] before sending the item back.

Address for exchanges:
[Returns Address]

Exchanges for size changes are treated as standard returns + new purchase (common in EU practice).

9. Gifts (Geschenke)

• If the item was marked as a gift and shipped to you, refunds will be issued as store credit.

• If the gift was shipped to the giver, the refund will go to the giver.

10. Shipping Your Return

Please send your return to:
[Your Returns Address]

• You are responsible for return shipping costs.

• Shipping costs are non-refundable.

• For higher-value items, we recommend using a trackable shipping method.

We are not responsible for lost returns.